For staff and customer safety please find below the physical and operational changes which we intend to continue with now that we have entered into Alert Level Zero
Our aim is to provide a safe environment for our staff and customers that remains comfortable, attractive, and conducive to spending time with friends and family. Mostly this focuses on strong sanitising routines and asking people to take personal responsibility for using their common sense to minimise the risk of spreading or catching this horrid virus.
We have carried out a whole range of risk assessments and all of our staff have been through a thorough period of re-training on how we need to operate during this latest version of normality. We ask that you respect their requests, our changes to service, and the extra rules, regs and bureaucracy that we have, for all the right reasons, decided to implement even though some are no longer legally required.
Our staff won’t be coming to work at the pub if under the weather and we ask that any customers feeling poorly or showing any signs of having COVID do the same and save their visit for another occasion.
Allocated tables only for dining. Everyone will need to be allocated a table to sit at if you wish to dine, this is partly to help manage food service but also to help minimise congestion within the pub.
Table Service Only For Food. For now we feel it best for all food orders to be taken at the table.
Children and Pushchairs. When inside, to maximise space and for everyone’s safety, we do require all children to remain seated with their parents. For the same reason please leave pushchairs outside.
Toilets. Please sanitise your hands at the station on the way in and on the way out of the access corridor. This should be done on top of your normal hand washing in the toilets as an extra measure to keep door handles and push plates as clean as possible in between the new regular sanitising routines.
Payments. Although cards are preferred, cash payments will be permitted.
Party size rules – Inside and Outside.
In a nutshell, as of the 11th August, there are no rules over table sizes …yay!..although outside our largest table seats 8 and inside it’s a 10 downstairs and the private dining room can seat up to 14.
Reservations Inside. For inside tables, we encourage you to book online in advance, as this is the best way to make sure that you have a table and reduce the chance of people gathering in the pub waiting for tables to come free. Please speak to one of our managers if you wish to book one of the larger tables. We shall still keep some pub spirit alive by keeping a few tables free for those that do want to turn up spontaneously just for a drink or a bite to eat.
No Reservations Outside. We will not be taking any reservations for outside tables but will be actively managing them so you won’t be able to just grab any table on arrival but will need to wait to be allocated one.
Please be on time. We will continue to space out our reservations a little more to allow more time for tables to be sanitised between different parties. Please try to be on time, not too early and not too late, so that we keep things running smoothly and avoid build-ups, backlogs, and queues.
Masks. Although masks are no longer required when entering a pub or restaurant, some people may feel more comfortable doing so. That’s fine with us and we ask everyone to respect this.
Sanitise your hands. Please would everyone use one of the sanitising stations before entering the pub or sitting down, be it inside or out.
Check-in. Whether you have booked or not please would just one of your party check-in at the new “Old Desk” when you arrive, so that we can tell you where you are sitting or allocate you a table. If others are ahead of you, please be mindful of their space. On nice days this will be outside, otherwise, it will be in the new main bar area.