COVID Protocols & Mitigation

August 4, 2021

For staff and customer safety please find below the physical and operational changes which we intend to continue with now that we have entered into Alert Level Zero 

In General

Our aim is to provide a safe environment for our staff and customers that remains comfortable, attractive, and conducive to spending time with friends and family. Mostly this focuses on strong sanitising routines and asking people to take personal responsibility for using their common sense to minimise the risk of spreading or catching this horrid virus.

We have carried out a whole range of risk assessments and all of our staff have been through a thorough period of re-training on how we need to operate during this latest version of normality. We ask that you respect their requests, our changes to service, and the extra rules, regs and bureaucracy that we have, for all the right reasons, decided to implement even though some are no longer legally required.

Our staff won’t be coming to work at the pub if under the weather and we ask that any customers feeling poorly or showing any signs of having COVID do the same and save their visit for another occasion. 

Essential principles (Inside and Out)

Allocated tables only for dining. Everyone will need to be allocated a table to sit at if you wish to dine, this is partly to help manage food service but also to help minimise congestion within the pub.

Table Service Only For Food. For now we feel it best for all food orders to be taken at the table. 

Children and Pushchairs. When inside, to maximise space and for everyone’s safety, we do require all children to remain seated with their parents. For the same reason please leave pushchairs outside.

Toilets. Please sanitise your hands at the station on the way in and on the way out of the access corridor. This should be done on top of your normal hand washing in the toilets as an extra measure to keep door handles and push plates as clean as possible in between the new regular sanitising routines.

Payments. Although cards are preferred, cash payments will be permitted.

Party size rules – Inside and Outside. 

In a nutshell, as of the 11th August, there are no rules over table sizes …yay!..although outside our largest table seats 8 and inside it’s a 10 downstairs and the private dining room can seat up to 14. 

Reservations Inside. For inside tables, we encourage you to book online in advance, as this is the best way to make sure that you have a table and reduce the chance of people gathering in the pub waiting for tables to come free. Please speak to one of our managers if you wish to book one of the larger tables. We shall still keep some pub spirit alive by keeping a few tables free for those that do want to turn up spontaneously just for a drink or a bite to eat.

No Reservations Outside. We will not be taking any reservations for outside tables but will be actively managing them so you won’t be able to just grab any table on arrival but will need to wait to be allocated one.

Please be on time. We will continue to space out our reservations a little more to allow more time for tables to be sanitised between different parties. Please try to be on time, not too early and not too late, so that we keep things running smoothly and avoid build-ups, backlogs, and queues.

On Arrival

Masks. Although masks are no longer required when entering a pub or restaurant, some people may feel more comfortable doing so. That’s fine with us and we ask everyone to respect this.

Sanitise your hands. Please would everyone use one of the sanitising stations before entering the pub or sitting down, be it inside or out.

Check-in. Whether you have booked or not please would just one of your party check-in at the new “Old Desk” when you arrive, so that we can tell you where you are sitting or allocate you a table. If others are ahead of you, please be mindful of their space. On nice days this will be outside, otherwise, it will be in the new main bar area.

What have we actually done?

Staff

  • Have been consulted, trained, and signed up to our new anti-COVID measures and will be having their temperatures checked on arrival.
  • They will not be wearing gloves, as we have a strong regime of handwashing and sanitising but, just for now, our waiting-on staff will be wearing clear visors while serving food and drink at your table

Cleaning and Hygiene

  • Although this has always been important to us, we have adjusted and enhanced all of our cleaning routines to ensure greater sanitisation more often.
  • Sanitiser stations are positioned at the 3 main customer doorways plus on the way to the loos. Sanitising fluid will be by all till points and available when paying. 
  • Hourly sanitisation (sterile wipe-downs) will take place for all of the following.
    • Toilets door handles, locks, taps, etc
    • Pub door handles and push plates
    • Pub phones, tills, PDQ’s and laptops
    • Kitchen Pass
  • Disinfectant will be left in every toilet cubicle to be used, should you wish, for extra cleaning.

Physical changes

  • When the weather permits, we will open the French windows on either side of the new main doorway and make an “In” and an “Out”. We will also keep our considerable number of doors and windows open as much as is comfortable to keep air circulation high.
  • We have removed and altered the furniture layout in the main bar to increase the amount of circulation and arrival space.
  • Intermittent glass screens are fixed around the bar – please order your drinks from the designated order points in front of these screens
  • Clear but modest floor markings show where you can stand in front of screens around the bar, 
  • Some of our little touches, which can be touched by many, will be missing. This includes newspapers, reading glasses, and the like. We know this is a great shame, but we hope you understand why.

Operational changes

  • Tables will only be laid up minimally for booked customers. Un-booked tables will not be laid up. 
  • Condiment jars will be sanitised between customers.
  • The salt, pepper, and tabasco will also be wiped down with alcohol wipes when servicing tables between customers.
  • Tables will be fully cleared and sanitised between customers.
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